Wednesday, December 25, 2019

Interpersonal Communications Assignment - 1972 Words

Assignment 1 Task 1: Developing ICT skills – Discussion forum post and evaluation I submitted the following two posts to the BESC1011 discussion forum for Activity 2: (N.B. I have edited the post for typographical errors). Post 1. Activity 2 finding ACAP s online resources Monday, 24 September 2012, 03:56 PM Well, I ve just had a pleasant afternoon finding my way around the maze that s called Myacap. Wow. I ve found I ve ended up with a myriad of browser pages open, and got lost thinking I was finding things. I did find it, I m sure I found it... Now where was it Anyway, I ll get there, I’m sure, and so will you. The Grail? Not yet, but I m sure it s in there somewhere. Incidentally, folks, if you re having†¦show more content†¦Study Timetable 15-21 Oct |[pic] |Monday |Tuesday |Wednesday |Thursday |Friday |Saturday |Sunday | |8-9am |On site |On site |On site |On site |On site |Weekly Market |Relaxation time | | | | | | | |Shopping | | | | | | | | |[pic] | | | | | | | | |[pic] | | | | | | | | |[pic] | | |9-10am |On site |On site |On site |On site |On site | | | |10-11am |On site |On site |On site |On site |On site | |Show MoreRelatedUnit 7 Assignment Interpersonal Communication Kaplan University864 Words   |  4 PagesUnit 7 assignment Claudia Garcia From the interaction, does it seem to you that Alan is actively listening? Why or why not? From the interaction, it is obvious that Alan is not actively listening. First, he is not being mindful. According to Wood (2010), â€Å"mindfulness is being fully present in the moment†. In the interviews, Alan looks anxious to finish and seems to have many thing in his mind that do not allow him to be completely present. Second, he is not being person-centered (Wood, 2010). ForRead MoreThe Five Contexts Of Communication809 Words   |  4 PagesBus English 1103 Written Assignment – Unit 1 Within Chapter 1 the five contexts of communication have been described and the knowledge provided not only gives us more insight as to how important our communication is, but how to effectively use it. Now it is our turn to relate these contexts to our everyday lives. It is not difficult to see that we are actively participating in different types of communication every single day. While we may not always be fully aware of these contexts, or the wayRead MoreThe purpose of this paper is not to teach you, or to show you how interpersonal communication is1500 Words   |  6 Pagespurpose of this paper is not to teach you, or to show you how interpersonal communication is essential to everyday life at home or work. But, I am going to do my best to at least show you how essential communication skills are in all areas of life by using me as the example. My plan is to focus on some of the elements of interpersonal communication that we have been touching on this semester. While reading our Interpersonal Communications Book, three goals kept being highlighted that I personallyRead MoreInterpersonal Communication And The Workplace946 Words   |  4 PagesInterpersonal communication in the workplace is developed positively or negatively on the individual relationships we have combined with our human behaviors and human actions within each of those relationships. There are many things that can affect interpersonal communications within the workplace, from generational that create technological gaps, to diversity and tolerance it creates, and finally the type of workplace, is it a team environment encouraging inclusiveness within the organization orRead MoreThe Effects Of Technology On The Classroom1328 Words   |  6 Pagesreport cards. Although an increase in technology usage suggests that interpersonal communication is unnecessary, schools should be teaching younger generations the communication skills they’ve lost in order to preserve potential for succes s in their adult lives. Due to the amount of time teenagers spend in school, the classroom has a great influence on students’ behavior and should be held responsible for teaching communication skills. In his PhD dissertation at East Tennessee State University, WilliamRead MoreInterpersonal Effectiveness Essay1434 Words   |  6 Pagesyour responses to Module 1, Assignment 3. Submit this worksheet in the Module 1: Assignment 3 Dropbox no later than Day 7 of Module 1. Include vocabulary and concepts from your readings to support and illustrate your own insights. In preparation for the papers you’ll write later in this course, take the time to organize your thoughts for each question and write clearly. The completed worksheet should be not more than three pages. 1. Describe a goal for interpersonal improvement in your personalRead MoreUnit 7 Assignmen Cg Essay753 Words   |  4 Pagesï » ¿ Unit 7 Assignment Chiquita Gorham CM206: Interpersonal Communications Kaplan University January 10, 2014 Identify three quotes from the dialogue that show how Bryce progressed in ethically identifying his emotions. Three quotes from the dialogue that show how Bryce progressed in ethically identifying his emotions would be when Todd asked him if he had stopped looking for work. His response was â€Å"After a year of applyingRead MoreInterpersonal Improvement664 Words   |  3 PagesM1A3 Goals Identification and Reality Assessment Worksheet 1. Describe a goal for interpersonal improvement in your personal life. Be sure to explain the following: * What aspects of your own interpersonal communication skills would you like to improve? * How far are you from attaining this goal? * Do you think this goal is set too high or too low? Why, or why not? * How long will it take me to attain this goal? * If the goal will take a long time to attain, couldRead MoreI Am About Hamilton : An American Musical And Its Impact On Society1283 Words   |  6 PagesSchool of Communication at Illinois State University, I felt the pressure to do well in my first communications class. However, with the help of my teacher, support and praise of fellow students, and my own hard work, I have made several improvements since the beginning of the semester such as verbal delivery, eye contact, and interpersonal communication skills. Verbal delivery was a skill I was hoping to improve on at the beginning of the semester as I mentioned in my Communication ImprovementRead MoreReflection About Group Presentations1189 Words   |  5 Pagesterm paper. It can balance the student s educational experiences by providing training in oral communication, interpersonal skills, and analytical thinking.† (King 1990, p.77). Therefore, it is necessary for us to reflect on what we have done and learnt through group presentations. In this essay, I would have a look back at what I experienced and learnt from the BCM110 group assignment. Our assignment was to work together and do research on a media issue that we studied in the lectures. After four

Tuesday, December 17, 2019

Historical Figures Of The French Revolution - 890 Words

One can learn an ample amount about historical figures through the written works of historians; however, in order to truly understand historical events one must analyze a primary source on their related topic. This is the same for Guillaume-Chretien de Lamoignon de Malesherbes, who was an influential lawyer during the French Revolution. One primary document that explores in depth the experiences of Malesherbes is The Life of Lamoignon Malesherbes written by Edward Mangin and Jean Delisle de Sales. Published in 1814, this document can be trusted as an accurate analysis of Malesherbes’s life as it was published only 20 years after his death. Also to further support this claim both Sales (1741-1816) and Mangin (1772-1852) were alive during the time of Malesherbes. Sales was an established French polygraph and philosopher who is most notably known for The Philosophy of Nature: Treatise on Human Moral Nature, and by 1794 he began to pity for royalists and as a result was arres ted for publishing anti-revolutionary work. While Mangin was not as well known as Sales, he held a college degree and published a wide range of credited works. The purpose of this biography was to portray the true life of Malesherbes, which may have been tainted by being sentenced to the guillotine in 1794. While The Life of Lamoignon Malesherbes covers a wide array of events throughout his life, one can indirectly learn that Malesherbes was much more than another victim of the reign of terror, but aShow MoreRelatedAnalysis Of Olympe De Gouges Declaration Of The Rights Of Woman1595 Words   |  7 Pagestime period it was written in. The French Revolution is a fascinating period to study because of the implementation of Enlightenment ideals, and then the collapse of a lot of those ideas with the Jacobins and even later with Napoleon Bonaparte. I was interested in learning more about an influential woman of the French Revolution. Specifically, how her works and opinions supported or clashed with the ideals of those in charge. When discussing the French Revolution, the discussion is dominated by menRead MoreMarie Antoinette (2006), Starring Kirsten Dunst, Jamie1239 Words   |  5 Pages is a fictional movie biopic based on the life of famous French queen and one of the last monarchs before the French Revolution, Marie Antoinette, wife of King Louis XVI. The film’s director, Sofia Coppola, has revealed that she stylized the historical figures in such a way as to make them seem more humanised, and allow viewers to connect with the events, as well as admitting that she did not wish for the film to simply focus on historical fact, stating that â€Å"It is not a lesson of history. It isRead MoreThe Major Works of Thomas Carlyle Essay1582 Words   |  7 Pagesthe growth in science and the questioning spirit -with great progress in critical prose writing. The inconsistent features of the early Victorian Britain were clearly reflected in the pamphlets, ess ays, lectures, and books of Carlyle, the greatest figure in the general prose literature of his age and one of the greatest moral forces of the nineteenth century. Thomas Carlyle (1795-1886), Scottish historian, critic, and sociological writer was born in the village of Ecclefechan, Dumfriesshire asRead MoreCharles Dickens A Tale Of Two Cities1573 Words   |  7 PagesThe French Revolution is frequently referred to as one of the bloodiest time periods in history, being branded as an event that would evidently spawn ideals that were barely indulged in before and were built primarily on equality. The historical premise presented within Dickens’ A Tale of Two Cities introduces similarities between the Revolutionaries he created, and of the prominence of the French Revolution, as well as the Revolution itself; however, its representation of figures as well as societyRead MoreCharles Dickens A Tale Of Two Cities1573 Words   |  7 PagesThe French Revolution is frequently referred to as one of the bloodiest time periods in history, being branded as an event that would evidently spawn ideals that were barely indulged in before and were bui lt primarily on equality. The historical premise presented within Dickens’ A Tale of Two Cities introduces similarities between the Revolutionaries he created, and of the prominence of the French Revolution, as well as the Revolution itself; however, its representation of figures as well as societyRead MoreThe Black Jacobins : A Response For Scott s Conscripts Of Modernity880 Words   |  4 Pagesperspective of D. Scott’s Conscripts of Modernity (2004). To that effect, I shall proceed as follows: (i) I will deliver a succint account of the historical role played by the Jacobins vis-à  -vis the interlocution between the Haitian and the French revolutions. (ii) I will compare and contrast James’s discourse and Scott’s meta-discourse on these historical events. I shall do so by drawing upon the metaphor as the main figurative idiom through which black sovereignty is accounted for. (iii) I willRead MoreFrench Revolution - Montesquieu Voltaire844 Words   |  4 PagesFrench Revolution: The Influences When the Enlightenment occurred, it established some modern-day ideals such as religious toleration, separation of powers, and natural rights. These Enlightened principles eventually spread throughout France, causing the people to question the current state of their society, and ultimately causing the French Revolution. Montesquieu and Voltaire were two very major Enlightenment figures whose beliefs had a huge impact on the French Revolution. The ever-growingRead MoreThe French Revolution And The Enlightenment1471 Words   |  6 Pagespower. Power now in the hands of the people. Through bloodshed, the radical actions of the French Revolution sparked by philosophies of Enlightenment, will impact the future. Historical figures such as Robespierre heading the Great Assembly will drive change in culture through the revolution, in hopes of achieving enlightened societies. The 18th century marks the beginning of modern history. The French revolution playing a role in furthering Enlightenment, will led to a chain of events that will changeRead MoreThe Stone Breakers Analysis1196 Words   |  5 PagesGustave Courbet’s oil painting, The Stone Breakers, (see fig. 1) is an example of an artwork considered representative of its art historical time period, during the mid-19th century. Courbet’s socialist views combined with tensions in the government following the French Revolution of 1789, as well as the progression of the industrial revolution and the effects it had on the French public, influenced him to challenge the dominant worldviews and create artwork to contribute to the developing movement of realismRead MoreThe Ultimate Goal Of Napoleon I, Emperor Of The French Essay1297 Words   |  6 PagesHow have historians tried to evaluate the ultimate goal of Napoleon I, Emperor of the French? With such a variety of perspectives, there is no single theory that can fully answer the breadth of the question. Instead, kaleidoscopes of opinions that span centuries from Napoleon’s reign to contemporary research give us the best analysis of his ambitions. No matter the era, historian’s opinions of Napoleon shift between admiring his achievements, in varying contexts of establishing order or reorganizing

Monday, December 9, 2019

Service Marketing-Woolworths Limited-Free-Samples for Students

Question: Discuss howWoolworths Limited Service Encounters affect the Business Management of the Customers. Answer: Introduction In any service industry, the customer experience on a particular brand plays a major role in deciding whether he or she will purchase the same service in future. The customer offers his or her judgment on the service based on the service encounters or the moment of truth that he or she experiences while interacting with the service provider (Bradley et al. 2013, p.512). Therefore, in the case of any service based organizations, the company should focus on improving the customer touch points which are the key areas where there is an existing interaction with the customer. This is the ideal opportunity for the companies to ensure that they leave a positive impact on the customers. In this paper, the author will be looking at the impact that service encounters in the scenario of Woolworths Limited. The paper uses the real life situation of what happens in this company and how its service encounters affect the business management of the customers. There are several moments of truth in the case of the customer, and it is not possible here to analyze all of them. Therefore, this paper finds it suitable to address services encounters among the Woolworth Company customers based on both backstage and front stage operations. Before engaging in further discussion, it is important to determine the meaning of service encounters. Service encounters involve the mix of emotions where the customers judge the quality of service offered to them in an economic sense concerning the various experiences that they have. There are so many factors that if managed properly can lead to a better customer satisfaction and can increase the business considerably. Flow Chart Showing Service Marketing of Woolworths Limited Significance of Service Encounter In the flow chart, it shows various processes that a customer goes through after coming to the company. Some of this encounter directly involve the customer making several inquiries on product features. However, some customers to engage in products inquiry. This helps the company to allow time for each customer according to his or her needs. The company has to manage the two types of customers effectively to ensure that their service experience is enhanced (Gazzoli, Hancer, Kim, 2013, p.384). Therefore, Woolworth Limited has designed these service experiences in such a way that they can convert neutral or negative emotional experiences of the customers while entering the premises to a positive one. The emotional underpinnings of the service encounters hold utmost importance and have to be managed properly to make the service experience good for the customer. For example in this case, even though the sale person is not available to attend to the customer, they have to be kept engaged with the things that they like so that they don't develop negative feelings about the environment. Many organizations do this by having various entertainment options for their customers like various Frequently Asked Questions pamphlets and having a match running on a T.V near the waiting area. This can be done only if the service providers can understand various touch points that the customer would interact with and the various scenarios that are likely to occur (Giesbrecht, Schwabe, Schenk, 2016, p.172). Duration effects also have to be taken into consideration where the organization management will have to ensure that the customer is made aware when there is a significant progress in their total operations and at the same time they will have to ensure that there are not many discrete steps in which the same is being divided into (Lings, Beatson, Gudergan, 2008, p.1435). Likewise, the Woolworth Limited applied all the above mention approaches when keeping the customers at bay before they are served. Another major factor that is likely to affect the customer satisfaction is that the perceived control that the customer has in the proceedings. In this case, Woolworth Limited instead of making the customer wait for a long time they can give him or her the option of booking the slot based on the availability of the sale person. The more the perceived control that the customer has on the system, more likely he is to be satisfied with the service provision (Lings, Beatson, Gudergan, 2008, p.1443). However, this may not be possible in all the cases where there are several internal systems which the customer has little control on; in such cases, the company must ensure that there is fairness in proceedings so that the customers do not feel that they are being taken for granted. Therefore, managing the perceived control is also one of the major factors that affect the business in a big manner. Every service interaction is an opportunity for the company to portray their satisfaction on the brand. Therefore, it may be argued that each positive experience that the customer has to be reinforced to his or her favorite brand. The Woolworth Limited make maximum use of these service encounters in interacting with the customers and understand their needs and wants and design the service offerings accordingly. This is an ideal platform for the company in getting the feedback from the customers and thus can make the necessary improvisations as and when required (Botschen, 2012, p.16) Managerial Implications As mentioned above the company should make use of these service encounters in getting the customers to their fold. Therefore, unlike other disciplines in the service stable, service encounters cannot be judged merely based on any mathematical equations; there are a lot of qualitative factors influencing the same. The managerial implications that these encounters can have may directly affect return on investment and the market share as it directly influences the customers choice of a brand ("Framework for energy market communications," 2012., p.30). Therefore, this sounds good especially in the case of a company's brand where trust matters the most and most of the marketing methods are based on word of mouth in the market. Regarding facilities, most of the present day companies may be the same; it is just the way the service is being offered that matters. There is not enough focus on the service psychology part of the business that can help Woolworth to improve the service encounters in the organization (Johns, 2012, p.101-115). Therefore, the company has to identify various service interactions that the customers will have during a transaction and identify what all can negatively affect the customers. Improvements have to be made to make sure that the customers are made aware of the completeness of the process, the duration and various steps before hand to avoid any ambiguity (Young 2016, p.178). This approach will help them in reducing the cost and effort as the number of reworks when there is no ambiguity is far less, and this would also improve the customer satisfaction. These encounters also may be used by the company to sell up various services that they offer. There has been enough and more systems and checks developed by the business to manage the demand and the supply needs of the organization, but very little effort has been put into making them effective. Therefore, adding the psychological dimension to the same would increase the brand loyalty and the customers who are satisfied with the service will, in turn, refer them to more and more customers that can help them in building the base (Lloyd Luke, 2011, p.178). Even the internal transactions where the customers are not directly involved but forming an essential part of the whole service process has to be taken into consideration so that the overall service experience is pleasant and streamlined (Zhang, Kosaka, Yabutani, 2011, p.26). Companies these days have been spending a huge budget of promoting their brand through various mediums. If Woolworth Limited manages to get their service piece right can get to the top of the mind of the customers with minimal costs and maintain the same for a significant time References Botschen,G. (2012). Internationalization of Encounter-Based Relationship Strategies. Relationship Marketing, 279-295. Doi: 10.1007/978-3-662-09745-8_16 Bradley,G.L., Sparks,B.A., Zapf,D., McColl-Kennedy,J.R., Jimmieson,N.L. (2013). Task-Relationship-Self: A Framework for Understanding Service Encounter Behaviors. Psychology Marketing, 30(6), 512-528. doi:10.1002/mar.20624 Framework for energy market communications. (2014.). Doi: 10.3403/30277854 Gazzoli,G., Hancer,M., Kim,B.(. (2013). Explaining why employee?customer Orientation influences customers' perceptions of the service encounter. Journal of Service Management, 24(4), 382-400. Doi: 10.1108/josm-09-2012-0192 Giesbrecht,T., Schwabe,G., Schenk,B. (2016). Service encounter think lets: how to Empower service agents to put value co-creation into practice. Information Systems Journal, 27(2), 171-196. doi:10.1111/isj.12099 Johns,R. (2012). Relationship Marketing in a Self-Service Context: No Longer Applicable? Journal of Relationship Marketing, 11(2), 91-115. doi:10.1080/15332667.2012.682331 Kim, Young Mi, (2016). Influences of Employee's Excessive Honorific Usage During Service Encounter on Customers' Perceived Service Quality. Journal of Korea Service Management Society, 17(1), 175-201. doi:10.15706/jksms.2016.17.1.009 Lings,I., Beatson,A., Gudergan,S. (2008). The impact of implicit and explicit Communications on frontline service delivery staff. The Service Industries Journal, 28(10), 1431-1443. Doi: 10.1080/02642060802250245 Lloyd,A.E., Luk,S.T. (2011). Interaction behaviors leading to comfort in the service Encounter. Journal of Services Marketing, 25(3), 176-189. Doi: 10.1108/08876041111129164 Zhang,Q., Kosaka,M., Yabutani,T. (2011). A model of service value co-creation based on a A new concept of service fields in service systems. ICSSSM11. doi:10.1109/icsssm.2011.595946

Sunday, December 1, 2019

Tragedy of the Commons

The â€Å"tragedy of the commons† idea was first brought to fore by Garrett Hardin. By it, Hardin refers to a scenario where selfish utilization of resources by an individual ends up having negative effects on the entire community. People have various private and selfish needs that they seek to satisfy at any given moment. On the other hand, the community as a whole has collective interests which may not necessarily be the same as individual needs (Manning 32).Advertising We will write a custom article sample on Tragedy of the Commons specifically for you for only $16.05 $11/page Learn More In this regard, the way one person will want to use certain resources may not be in the best interest of the group as a whole. In his view, people should be regulated in that how they use various resources so that society at large can benefit. Tragedy of the commons affects continuity of life in an ecosystem. Hardin refers to common resources whose unregulated consumption can affect the community negatively (Hetzel 3). According to Hardin, common resources should be regulated so as to ensure that their consumption is beneficial to the community as a whole. Tragedy of the commons occurs because people are given too much freedom when it comes to making choices about resource utilization. In his view, if a common resource is used while taking into consideration the collective interests of a community, each individual will benefit (Manning 112). Tragedy of the commons can lead to overuse of various resources and inability of an ecosystem to sustain itself. It is important to note that tragedy of the commons is catastrophic to the community if it is allowed to happen. Depletion of one resource can lead to extinction of various organisms. I disagree with Hardin on his argument that tragedy of the commons is a problem with no technical solution, as the solution to tragedy of the commons calls for both technical and non-technical approaches. It s hould be noted that for tragedy of the commons to be avoided, values and believes of people must be changed (Dauvergne 223). People should learn the virtue of sharing and avoid egocentric desires for the benefit of everybody in the society. To achieve this, the change of moral values in individuals will be required. Nonetheless, one cannot be prevented from using a given resource if he or she is not given a substitute (Hetzel 9). Therefore, tragedy of the commons requires a technological solution in order to be averted. To ensure sustainable energy sources in the future we have to come up with renewable sources of energy and embrace them. Notably, common resources have to be utilized albeit in a manner that serves the interests of the whole community. It is important to note that there are circumstances when it is acceptable to use common resources without necessarily depleting them. One of the ways is when the rate of consumption is lower than the rate of replacement or renewal (Ma nning 134). This will ensure that resources are saved for future generations.Advertising Looking for article on environmental studies? Let's see if we can help you! Get your first paper with 15% OFF Learn More Moreover, if there are regulations that control utilization of common resources, then their depletion can be put under control. Any resource will be depleted if it is over used and control is necessary. Also when societal interests are put first before the individual interests, utilization of communal resources would be reasonable (Dauvergne 256). These can be achieved through regulation or by exhorting people to change their values. These circumstances can help avert the tragedy of the commons. Works Cited Dauvergne, Peter. Handbook of Global Environmental Politics. Northampton: Edward Elgar Publishing, 2005. Print. Hetzel, Julia. To What Extent is the Tragedy of the Commons Restricting Option When Dealing with a Gloabal Ecological Crisis. Munchen: GRIN Verlag, 2011. Print. Manning, Robert E. Parks and Carrying Capacity: Commons Without Tragedy. Washington: Island Press, 2007. Print. This article on Tragedy of the Commons was written and submitted by user Paityn Cantu to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.